Warranty Policy

Limited Warranty

At Blacklyte, we are committed to providing high-quality gaming chairs designed to offer a premium experience. This Limited Warranty covers defects in materials and workmanship for Blacklyte chairs purchased directly from Blacklyte or our authorized distributors.

This warranty is valid only for products purchased and used in the country of purchase. It does not override your statutory consumer rights that cannot be waived or limited by contract.

What Our Warranty Covers:

• Steel Frame: Lifetime Warranty
• Mechanisms, Wheels, Chair Base, Armrests, Piston, and Casters: 3 Years
• Seat Foam and Backrest: 2 Years

The warranty period begins on the date of delivery. We will repair or replace defective parts at no charge during the warranty period. If a replacement is required, it may be new or refurbished, depending on availability. The warranty does not cover labor costs for assembly or disassembly.

What Our Warranty Does Not Cover:

This warranty does not cover:

• Normal Wear and Tear: Including deterioration due to the aging of materials or exposure to environmental conditions.
• Surface Materials: Leather, PVC, and other upholstery materials are not covered under the warranty.
• Aesthetic Defects: Minor deviations in appearance, such as color variations in the fabric or small marks due to manual assembly.
• Improper Usage: Damage caused by misuse, accidents, improper assembly, unauthorized modifications, or exposure to moisture, heat, or chemicals.
• Commercial Use: The warranty is void if the chair is used in commercial settings (e.g., rentals, office use).
• Unapproved Repairs: Damage from third-party repairs or unauthorized modifications.

How to Submit a Warranty Claim:

To submit a claim, contact us at warranty@goblacklyte.com with the following information:

• Purchase Order Number
• Original Proof of Purchase
• Chair Model and Serial Number (located under the seat)
• Detailed description of the defect
• Photos or videos of the defect

Claims must be submitted within 14 days of discovering the defect. Upon approval, we will ship replacement parts within 10 business days. If required, we may request the return of defective parts, and return shipping costs will be covered by Blacklyte.

Limitation on Transferability:

This warranty applies only to the original purchaser. If the product is transferred to another owner, it is considered sold "as is," and the warranty is void.

Lifetime Technical Support:

In addition to the warranty, Blacklyte offers lifetime technical support for all gaming chairs. Contact our support team for assistance with assembly, maintenance, and product care.